Frequently Asked Questions

General Questions

How do I register?

You can register for an account by going here

How can I change my password?

You can change your password at any time by going to your “Personal Area” page and updating the information there.

I've forgotten my password how can I retrieve it?

If you’ve misplaced or forgotten your password, you can reset it by going here. Be sure to watch out for an email from us!

Where can I find my evaluations and bidding?

All of your account activity can be viewed in your “Personal Area”

I am not receiving WONDIKE.com emails even though I'm subscribed.

Sometimes our system emails get flagged as spam by email providers. Make sure to check your spam / junk folder if you’re expecting an email from us, and make sure your email on file is correct by checking it here.

I want to get an email when a new model is listed. How can I do that?

You can sign up for emails when a new model listing is added by subscribing to the Newsletter.

How do I contact you?

You can email us at info@wondike.com with general questions that you can’t find answers to here. If you’d like us to consider your lot for an auction, you can submit it to the site here.

Common Seller Questions

What is the Seller’s fee? How much is the Seller’s fee?

The Seller’s fee is a percentage calculated on the sale value. It may vary based on the sale amount reached during the auction. Contact us for more details.

How do I submit my good and what happens after I submit it?

You may submit your goods by going here. Once submitted the good, one of our Auction Managers will review your submission and get back to you, typically within 2 business days. If we accept your good, you will have to pay the listing fee and an Auction Specialist will be assigned to you who will assemble your listing based on the information you provided and will schedule the shooting.

How long does it take for my good to go live?

It depends, it usually takes about 2 weeks to go from submission to live on the website. This time is necessary to collect the documents and information about the good and schedule the shooting. The more information you provide us during submission, the quicker the process goes.

What happens after the auction? How do I get paid?

The transaction for a good won on WONDIKE.com is between the buyer and the seller. At the close of auction, the winning bidder and seller will receive each other’s contact information via email. We recommend that the seller send the buyer a photocopy of the title and a bill of sale prior to the buyer sending payment, and we recommend a wire transfer.

How do you choose which goods to accept?

We choose which goods to list based on a number of factors including condition, quality of information, quality of photos, requested reserve price, and similar goods currently for sale.

Can I sell if the good is not in Europe?

Sure! We consider goods from anywhere in the world.

How long do showcases last?

Showcases typically start and end on weekdays, with regular listings live on the site for a timing scheduled with the Seller and indicated in the Particular Condition Terms of the auction.

The Showcase may end before the expiration indicated in the webpage?

Yes, if an interesting purchase offer arrives during the Showcase. The Auction Manager shares the information with the Seller who may authorize the online auction before the expiration of the Showcase.

How long do auctions last?

Auctions typically start and end on weekdays, with regular listings live on the site for a timing scheduled with the Seller and indicated in the Showcase page".

How does the “Reserve Price” work?

The reserve is the minimum price that a good will sell for. Reserve values are not shown, but we will display when reserves have been met.

What happens if the reserve is not met on an auction?

If the reserve is not met, we encourage the seller to work with the high bidder in hopes that they can reach a deal.

Can I edit my submission?

Once you complete your submission, our Auction Manager will review it and get back to you, typically within 48 hours. There is no way to edit your initial submission, however you will have the opportunity to add more information and photos after the initial correspondence and during the Showcase period.

Can I relist my good if it doesn't sell?

Generally speaking, we don’t like to relist a good if it doesn’t sell. A listing tends to have the most interest when it is fresh to market.

How does shipping work?

Shipping is the responsibility of the buyer to arrange and pay for. We have a couple of recommended shipping vendors which you can see here

Can I cancel my auction once it's live?

We do not cancel auctions. We require listings to be exclusive to WONDIKE.com during that time with all other ads taken down.

I am having problems uploading photos in my submission, can you help?

If you are having problems uploading photos in your submission, try starting with 3-5 photos that show the overall condition of the good. In addition, we recommend that photos be 2000 – 3000 pixels on the long side, which usually results in a 1 – 2 MB file size. Photos that are too small or too large might not be able to be uploaded. If you are still having problems, please email us at remarketing@wondike.com and let us know the specific problem you’re having.

Common Bidder Questions

How do I register to bid?

(i) To place your bid first of all you need to register to WONDIKE.com here. You will receive an email asking you to verify your email address and doing so is required in order to proceed. If you don’t see the email, make sure to check your spam or junk folder as these emails often are labeled incorrectly as spam.

(ii) The download and careful reading of the “Particular Sale Terms” document, you may find in the “Condition Terms and Other Documents” section, inside the page of the auction you are interested in, is mandatory. 

(iii) Pay the deposit through Wiretransfer

How does bidding work?

You simply type in the “Your offer” field the amount you would like to bid. If it’s higher than other bids, you become the highest bidder. Bidding advances immediately to your entered amount. The bid you place in the bid box will become the new high bid.

How do I sign up for auctions updates?

You can subscribe to receive email auctions updates by flag the dedicated Newsletter check box during the registration. You may also choose later to subscribe the Newsletter by flagging the checkbox in the section “Edit your profile”.

I want to bid on a listing. Where can I find all of the relevant details?

We encourage all potential bidders to read the listing details of the Lot. Questions can be asked via the Contact Form Section, and we recommend potential bidders to do so prior to placing a bid.

What happens if I win an auction and how does payment work?

The transaction for the winning bid amount is between the buyer and the seller. At the close of auction, the winning bidder and seller will receive each other’s contact information via email. We recommend that the seller send the buyer a photocopy of the title and a bill of sale prior to the buyer sending payment, and we recommend a wire transfer.

What happens if the reserve is not met on an auction?

If the reserve is not met, we encourage the seller to work with the high bidder in hopes that they can reach a deal.

How much is the buyer's fee?

WONDIKE.com believes that the Buyer shall be concentrated just to make the highest offer he may afford in the last seconds of the auction avoiding thinking to the auction fee. For this reason, no Buyer’s fee is applied by WONDIKE.com,

How does shipping work?

Shipping is the responsibility of the buyer to arrange and pay for. We have a couple of recommended shipping vendors which you can see HERE

Why is there a deposit to pay?

WONDIKE.com requires the payment of a deposit to guarantee the truthfulness and seriousness of the offers presented and to prevent a user with fraudulent intentions from altering the course. The deposit will be returned to non-winners of the auction within 3 working days from the end of the auction experiment. The deposit will be returned to the winner in the event of a reserve price not met or in case of full payment of the price in the event of a reserve price met.

What credit cards do you accept?

The payment of the deposit through credit card are processed by Paypal. The Credit Card they accept are American Express, Carta Aura, Discover, Maestro, Mastercard, and Visa.

Can I bid if I'm not in EU?

Sure! So long as you have registered with a valid credit card, you can bid from anywhere.

Why does the clock keep resetting?

It’s common in online auctions for buyers to use special software to enter a bid in the very last seconds of the auction to outbid others without giving them a chance to respond. During the last 3 minutes of WONDIKE.com Auctions, the clock resets to 3 minutes after every bid. This happens until no more bids are placed and the auction ends. This gives everyone a chance to place their bids and gives sellers a chance to sell to the true high bidder.

Can I cancel my bid?

We do not cancel bids on the website. Please be very careful when placing your bid.

How do I know if an auction has a reserve?

We announce when a good is being offered at No Reserve by putting that information in the “Particular Sale Terms” document.

Can I buy a lot that didn't meet reserve?

For goods that do not meet reserve, the seller receives the high bidder’s contact info upon close of auction as they have won the opportunity to purchase the lot. From there, it is up the two of them to work out a deal. In cases where reserve is not met, we do not share other user contact info or broker deals after the close of auction.

Where can I find the Buy it Now Price?

All offerings through WONDIKE.com are for auction only. There are no Buy it Now prices and sellers cannot sell vehicles outside of a live auction. If you wish to purchase a lot make sure you’re the high bidder!

How can I inspect a Lot?

We encourage all potential bidders to inspect a good prior to placing a bid. If you would like to inspect a good or have it inspected, you may schedule the inspection with the Auction Manager by writing him/her an e-mail that you will find in the page of the auction.


CONTACTS