Frequently Asked Questions

General Questions

How do I register?

You can register for an account by going here

How can I change my password?

You can change your password at any time by going to your “Personal Area” page and updating the information there.

I  forgot  my password. How  can I retrieve it?

If you’ve misplaced or forgotten your password, you can reset it by going here. Be sure to watch out for an email from us!

Where can I find my evaluations and bids?

All of your account activity can be viewed in your “Personal Area”

I am not receiving emails even though I'm subscribed.

Sometimes our system emails get flagged as spam by email providers. If you’re expecting an email from us make sure to check your spam / junk folder, and make sure your email on the file is correct by checking it here. (qua inserire link)

I want to get an email when a new model is listed. How can I do it?

You can sign up for emails when a new model listing is added by subscribing to the Newsletter.

How di I subscribe to the newsletter?

You can sign up to receive updates on new Auctions by ticking the dedicated newsletter checkbox during registration. You can also choose to subscribe to the newsletter later on by ticking the checkbox in the "Edit your profile" section.

How do I contact you?

In case you don’t find an answers to you questions in this page, you can email us at

If you’d like us to consider your lot for an auction, you can submit it to the site here

Common Seller Questions

What is the Seller’s fee? How much is the it?

The Seller’s fee is a percentage calculated on the sale value. It may vary based on the sale amount reached during the auction. Contact us for more details.

How do I submit my good and what happens after I submit it?

You may submit your goods by going here. The Auction Manager will contact you within 2 working days. If your property is in line with, we will inform you of the proposal reserved for you.

How long does it take for my good to get published?

It depends, it usually takes about 2 weeks to go from submission to get published on the website. This time is necessary to collect the documents and information about the good and schedule the shooting, if necessary. The more information you provide us during submission, the quicker the process will be

What happens after the auction? How do I get paid?

The transaction for a good won on is between the buyer and the seller. At the close of auction, the winning bidder and the seller will receive each other’s contact information via email. We recommend to the seller to send the buyer a photocopy of the title and a bill of sale before the buyer sends the payment, and we recommend a wire transfer.

Any changes with respect the above methods will be indicated in the Special Conditions of Sale

How do you choose which goods to accept?

We choose which goods to list based on a number of factors including condition, quality of information, quality of photos, requested reserve price, and similar goods currently for sale.

Can I still sell the good in case it is not located in Europe?

Sure! We consider goods from anywhere in the world.

How long do showcases last?

Showcases typically start and end on weekdays, with regular listings live on the site for a timing scheduled with the Seller and indicated in the Particular Condition Terms of the auction.

The Showcase may end before the expiration indicated in the webpage?

Yes, if an interesting purchase offer arrives during the Showcase. The Auction Manager shares the information with the Seller who may authorize the online auction before the expiration of the Showcase.

How long do auctions last?

The duration of the auctions may differ (from 15 to 30 days) and generally start and end on weekdays, with a planned schedule with the seller and an indicator on the auction page.

How does the “Reserve Price” work?

The reserve is the minimum amount that a seller will accept as the winning bid . Reserve prices are hidden, and will only be shown when seller's minimum asking price is reached

What happens if the reserve is not reached on an auction?

If the reserve is not reached , we encourage the seller to work with the high bidder in hopes that they can reach a deal.

May I edit my submission?

Once you complete your submission, our Auction Manager will review it and get back to you, typically within 48 hours. There is no way to edit your initial submission, however you will have the opportunity to add more information and photos after the initial correspondence and during the Showcase period.

May I relist my good if it doesn't sell?

We usually don't like posting unsold goods. An asset has greater appeal when it’s not yet known by the market.

How does shipping work?

Shipping is the responsibility of the buyer to arrange and pay for. If required Wondike may supply a service, upon quotation.

May I cancel my auction once it's live?

We do not cancel auctions. We require listings to be exclusive to during that time with all other ads taken down.

I am having problems uploading photo  in my submission, can you help?

If you are having problems uploading your photo to the 'Sell with Wondike' page, please check the size of the image. It should not exceed 3MB and should be in either .jpg or .png format. If you continue to have problems, please email us at to let us know what the problem is.

Common Bidder Questions

How do I register to bid?

(i) To place your bid first of all you need to register to here (find out how in HOW TO REGISTER?) You will receive an email asking you to verify your email address and doing so is required in order to proceed. If you don’t see the email, make sure to check your spam or junk folder as these emails often are labeled incorrectly as spam. If you have already registered but your profile is incomplete, you will need to complete your registration in your private area.

Once you have registered, there are two mandatory things to do:

(ii) The download and careful reading of the “Particular Sale Terms” document, you may find in the “Condition Terms and Other Documents” section, inside the page of the auction you are interested in . 

(iii) Make the deposit payment (if required) through Paypal or Bank Transfer . Alternatively, you can choose the Wondy method.


By paying a fee in Wondy mode, you can place 3 bids in a single auction; once the number of bids available has been used up, it will be possible to buy more until the end of the auction. Participation in the auction using the Wondy method does not entitle you to a refund of the amount paid.

How does bidding work?

You simply type in the “Your offer” field the amount you would like to bid. If it’s higher than other bids, you become the highest bidder. Bidding advances immediately to your entered amount. The bid you place in the bid box will become the new high bid.

I want to bid on a listing. Where can I find all of the relevant details?

We encourage all potential bidders to read the listing details of the Lot. Questions can be asked via the Contact Form Section, and we recommend potential bidders to do so prior to placing a bid.

What happens if I win an auction and how does payment work?

The transaction for the winning bid amount is between the buyer and the seller. At the close of the auction , the winning bidder and seller will receive each other’s contact information via email. We recommend that the seller send the buyer a photocopy of the title and a bill of sale prior to the buyer sending payment, and we recommend a wire transfer.

Any changes with respect the above methods will be indicated in the Special Conditions of Sale

What happens if the reserve is not reached  on an auction?

If the reserve is not reached , we encourage the seller to work with the high bidder in hopes that they can reach a deal.

How does shipping work?

Shipping is the responsibility of the buyer to arrange and pay for. If requested, Wondike can provide support thanks to its network of suppliers

Why is there a deposit to pay? requires the payment of a deposit to guarantee the truthfulness and seriousness of the offers presented and to prevent a user with fraudulent intentions from altering the course. The deposit will be returned to non-winners of the auction within 5 working days from the end of the auction experiment. The deposit will be returned to the winner in case the reserve price is not met or in case of full payment of the price in the event of a reserve price met.

What credit cards do you accept?

The payment of the deposit through credit card are processed by Paypal. The Credit Card they accept are American Express, Carta Aura, Discover, Maestro, Mastercard, and Visa.

May I bid if I'm not in EU?

Sure! As long as you have registered with a valid credit card, you can bid from anywhere.

Why does the clock keep resetting?

It’s common in online auctions for buyers to use special software to enter a bid in the very last seconds of the auction to outbid others without giving them a chance to respond. During the last 3 minutes of Auctions, the clock resets to 3 minutes after every bid. This happens until no more bids are placed and the auction ends. This feature gives everyone a chance to place their bids and gives sellers a chance to sell to the true high bidder.

May I cancel my bid?

We do not cancel bids on the website. Please be very careful when placing your bid.

How do I know if an auction has a reserve?

We announce when a good is being offered at No Reserve by putting that information in the “Particular Sale Terms” document.

May I buy a lot when the reserve price is not met?

For goods that do not meet reserve, the seller receives the high bidder’s contact info upon close of auction as they have won the opportunity to purchase the lot. From there, it is up the two of them to work out a deal. In cases where reserve is not met, we do not share other user contact info or broker deals after the close of auction.

Where can I find the Buy it Now Price?

All offerings through are for auction only. There are no Buy it Now prices and sellers cannot sell goods outside of a live auction. If you wish to purchase a lot make sure you’re the high bidder!

How can I inspect a Lot?

We encourage all potential bidders to inspect a good prior to placing a bid. If you would like to inspect a good or have it inspected, you may schedule the inspection with the Auction Manager by writing him/her an e-mail that you will find in the page of the auction.

"What happens if I am the successful bidder but have not reached the reserve price?"

If you receive an e-mail at the end of the auction stating that you were the successful bidder but did not reach the reserve price, it means that you were the user who made the highest bid but did not reach the price requested by the seller and therefore you are not the winner of the Lot. We will notify the seller of the highest bid received and he will decide, at his sole discretion, whether to accept the bid.

Why is the reserve price kept hidden?

Wondike keeps the reserve price hidden until it is reached in the Auction to freely receive feedback from the market without conditioning it.

May only companies or individuals sell on Wondike?

Both individuals and companies can sell

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